# Hybrid order processing in the ERP with agents

> Relief in day-to-day business

- **Year:** 2026
- **URL:** https://fse-group.de/en/unsere-arbeit/senec-vertriebsinnendienst-agent

At SENEC the sales support agent automates order post-processing – it spots errors, proposes fixes and carries them out. Result: 1 FTE saved, 80% faster lead time, noticeable relief for the team.

In sales support, customer focus, precision and speed meet. Yet it is exactly here that manual order processing often slows progress – through time-consuming checks, corrections and rework.

SENEC wanted to change that. Together we built the sales support agent – a hybrid human-AI-agent solution that analyses orders, detects errors, proposes fixes and carries them out in the system on its own.

After only a few days the agent relieved the team by almost a full-time position. Lead time fell by 80%. Particularly notable: the high acceptance in the team – the agent was seen as help, not as a threat or as surveillance.

Delivery was demanding technically and organisationally. After all, the agent acts inside production inventory management systems. Security, traceability and data protection were therefore core requirements.

This project did not run in a sandbox. From day one the agent worked in the production ERP – against real orders, with real consequences for customers and supply chains.

### System landscape & integrations

  Security layer

  Oversight

  Virtual
  colleague
  AI agent

  Value
  Communication
  End customer
  Autonomous coordination by email

  LLMs
  Language models

  Monitoring
  Prompt Logging

  Permissions & roles
  MS Entra

  Feedback
  MS Teams

  Knowledge
  Confluence · MS SharePoint

  Human
  colleague
  Supervisor

### Sales support agent – live demo

Animation: an ERP order (#48291, 10 × SENEC Home V3 for Müller Solar GmbH) arrives without a delivery date. The agent spots the missing date, queries the warehouse tool autonomously (23 units available, next intake 8 July 2026) and sends a delivery date confirmation (15 July 2026) to the customer.

What used to cost time and patience now runs in the background – creating room for what really moves sales forward.

- Finds and resolves orders directly in the live ERP

- Asks a human colleague when something is unclear

- Learns and communicates with end customers on its own

**Tags:** #AIinOperations #Automation #CRMIntegration #Efficiency #OrderProcessing