# Our Work > Use cases. Numbers. Impact. AI and software projects running in production for utilities, corporate groups and municipal energy providers. ## Case studies ### [Service requests solved before a human steps in](https://fse-group.de/en/unsere-arbeit/customer-care-agent) *Relief in customer care* For SENEC, FSE built a customer care agent that analyses service requests and pulls together information from CRM, ERP (including logistics), ticket system, knowledge base and the technical status system. After six weeks the first-time-fix rate was above 50 percent, and more than 45 percent of service cases now run autonomously. [→ https://fse-group.de/en/unsere-arbeit/customer-care-agent](https://fse-group.de/en/unsere-arbeit/customer-care-agent) ### [Watching the market around the clock](https://fse-group.de/en/unsere-arbeit/market-watch-agent) *Proactive competitor monitoring* For a national energy supplier we built a Market Watch Agent that monitors the competition on Check24 and Verivox around the clock and reports every relevant movement straight into Microsoft Teams. What used to be occasional manual observation became continuous. The agent now runs at five energy suppliers. [→ https://fse-group.de/en/unsere-arbeit/market-watch-agent](https://fse-group.de/en/unsere-arbeit/market-watch-agent) ### [Know market prices, build pricing strategies – with agents](https://fse-group.de/en/unsere-arbeit/marktbeobachtungsagent) *The competition in view, day by day* For DEW21 – one of Germany’s leading municipal utilities – we built a market observation agent that pulls in daily market prices and compares them with the utility’s own tariffs, grid fees and margins. The result: well-founded pricing, bonus and placement strategies – developed in dialogue, based on real market data. [→ https://fse-group.de/en/unsere-arbeit/marktbeobachtungsagent](https://fse-group.de/en/unsere-arbeit/marktbeobachtungsagent) ### [Hybrid order processing in the ERP with agents](https://fse-group.de/en/unsere-arbeit/senec-vertriebsinnendienst-agent) *Relief in day-to-day business* At SENEC the sales support agent automates order post-processing – it spots errors, proposes fixes and carries them out. Result: 1 FTE saved, 80% faster lead time, noticeable relief for the team. [→ https://fse-group.de/en/unsere-arbeit/senec-vertriebsinnendienst-agent](https://fse-group.de/en/unsere-arbeit/senec-vertriebsinnendienst-agent) ### [Surfacing untapped sales opportunities in the CRM automatically](https://fse-group.de/en/unsere-arbeit/senec-sales-agent) *Sales opportunities instead of data noise* With the Sales Agent, SENEC’s sales team receives concrete, prioritised opportunities – generated from CRM data, customer behaviour and product patterns. The suggestions land directly in Microsoft CRM and unlocked six-figure revenue potential within days. [→ https://fse-group.de/en/unsere-arbeit/senec-sales-agent](https://fse-group.de/en/unsere-arbeit/senec-sales-agent) ### [FSE Pentest Agent](https://fse-group.de/en/unsere-arbeit/fse-pentest-agent) *Security as a permanent state* With its own penetration test agent, FSE created a solution that checks applications for vulnerabilities automatically and continuously – daily instead of twice a year. The result: 85% time saved, better response times and more security in operations. [→ https://fse-group.de/en/unsere-arbeit/fse-pentest-agent](https://fse-group.de/en/unsere-arbeit/fse-pentest-agent) ### [E.ON AMS Agent](https://fse-group.de/en/unsere-arbeit/e-on-ams-agent) *Intelligent support in corporate logistics* For E.ON’s central logistics system we built an AI agent that detects anomalies, prioritises them and proposes concrete fixes – proactively, in context and in production. The outcome: 60% fewer tickets, 8 hours of relief per week – and more stability in day-to-day fulfilment. [→ https://fse-group.de/en/unsere-arbeit/e-on-ams-agent](https://fse-group.de/en/unsere-arbeit/e-on-ams-agent) ### [Fast order funnels for the cooperation business](https://fse-group.de/en/unsere-arbeit/e-on-mkos) *Agility and freedom in digital sales* With MKOS we built a campaign tool for E.ON that gives the sales team full flexibility: landing pages and conversion funnels can be created, tested and managed independently. The result: shorter campaign cycles, 30% lower cost and digital sales that combine enthusiasm with speed. [→ https://fse-group.de/en/unsere-arbeit/e-on-mkos](https://fse-group.de/en/unsere-arbeit/e-on-mkos) ### [Automated B2B sales for the energy future](https://fse-group.de/en/unsere-arbeit/senec-sales-app) *SENEC Sales App* Together with SENEC, a subsidiary of EnBW, we automated the entire B2B sales process – from product configuration through price calculation to order placement. The web-based app connects systems, lowers process cost and raises service quality – a flagship project for efficiency and customer proximity in energy sales. [→ https://fse-group.de/en/unsere-arbeit/senec-sales-app](https://fse-group.de/en/unsere-arbeit/senec-sales-app)